Home » IBM CEO Ginni Rometty’s CES 2016 Keynote (Full Transcript)

IBM CEO Ginni Rometty’s CES 2016 Keynote (Full Transcript)

Ginni Rometty – IBM Chairman, President and CEO

Now, I should tell you, our partnership began with SoftBank on bringing Watson to Japan. And in fact, as I’ve talked about Watson as something that understands, learns, reasons, it’s not about memorization or knowing keywords; Watson actually has to think in Japanese. So, we partnered with SoftBank to help us teach Watson to think in Japanese. So, Kent, let me ask you how that’s going.

Kenichi Yoshida – VP Business Development, SoftBank Robotics Corp

Sure. Together with IBM, our teaching Watson Japanese project is successfully completed, and we have got a lot of inquiry from the Japanese clients, and we have already started more than 10 projects with clients. At the same time, we are developing the Watson partner ecosystem network with more than several dozen unique partners.

Ginni Rometty – IBM Chairman, President and CEO

Now, I’d like — I’m going to ask Kent to tell you a little bit about some of these, what happens when robotics and Watson comes together.

Kenichi Yoshida – VP Business Development, SoftBank Robotics Corp

Yes. Biggest differentiation from the robot and other smart devices like a smartphone or the tablet, is the customer engagement. People tend to recognize a robot as something alive so that when the robot speaks to the people, they naturally stop by and start conversations. So, this customer engagement is the one key differentiation. The other differentiation is the big data. Pepper, the robot, can gather all the big data such as how many people stopped by in front of the robot and how many people stopped by the robot, and ages or the gender of the customer and emotion as well. The robot, Pepper, can recognize the emotion of the customer. So, the client can use those big data to analyze the process and improve the conversion rate, or the process. So, if we can combine the human-like customer interface and this big data and Watson computing power, we can create the real customer service staff robot who can serve the customer service in the retail industry, the hospitality industry, the hotel or hospital or educational industry with deep industry knowledge.

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Ginni Rometty – IBM Chairman, President and CEO

So, Kent mentioned we have a number of customers underway together. So, I asked him to speak a little bit about Mizuho and Nestle. And Mizuho, for those of you familiar with Japan, depending on what metric you look at is the number one or two bank in Japan. And they’ve got Pepper walking…walking? Rolling out, and he is already, destined to be in 100 branches. And then Nestle, the retail outlets for Nestle coffee, already 200, I think.

Kenichi Yoshida – VP Business Development, SoftBank Robotics Corp

Yes.

Ginni Rometty – IBM Chairman, President and CEO

Almost, right? So, tell the audience a little bit about what Watson Pepper is doing in Mizuho and in Nestle.

Kenichi Yoshida – VP Business Development, SoftBank Robotics Corp

Okay. In Mizuho Bank, Pepper is working as the customer service staff in 10 branches right now, and they will expand it to the 100 stores, 100 branches. And Pepper is right now doing the financial products advisory service and lead the customer, potential customer to the sales staff in the counter. So, that’s Mizuho Bank.

And in Nestle, Pepper is working as a coffee machine sales staff in more than 100 stores right now, and they will expand it to a thousand stores. What Pepper is doing right now is Pepper is standing in front of a coffee machine and saying like, may I help you? What can I do for you? And when they detect the people, he starts talking, he starts asking like, okay, what kind of coffee do you like? What is your preference? And finally, Pepper can recommend the best coffee machine to the customer. And actually, sales volume of the coffee machine was increased with Pepper salesperson.

Ginni Rometty – IBM Chairman, President and CEO

So, it’s an important point, this engagement is what’s happening here. So, as you would guess, Kent, you brought a little friend with, right?

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Kenichi Yoshida – VP Business Development, SoftBank Robotics Corp

Yes.

Ginni Rometty – IBM Chairman, President and CEO

You brought our friend with. So, why don’t you ask him to come out, him or her.

Kenichi Yoshida – VP Business Development, SoftBank Robotics Corp

Sure.

Ginni Rometty – IBM Chairman, President and CEO

And let’s introduce Pepper Watson.

Kenichi Yoshida – VP Business Development, SoftBank Robotics Corp

So, let me introduce my special friend, working with Watson. Pepper.

Ginni Rometty – IBM Chairman, President and CEO

Coming. Okay, you can wave to him.

[Pepper: In Japanese]

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