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TERMS OF USE

Effective Date: 18 September 2013  |  Last Updated: 28 February 2026

1. Introduction and Acceptance of Terms

Welcome to THE SINGJU POST (singjupost.com), an online platform dedicated to delivering timely accurate transcripts of audios and videos on the internet.

By accessing, browsing, or using singjupost.com (the “Website”) or any related mobile applications, services, or digital products (collectively, the “Services”), you agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, you must immediately stop using the Website and Services.

These Terms constitute a legally binding agreement between you (“User” or “you”) and THE SINGJU POST (“Singjupost”, “we”, “us”, or “our”). We reserve the right to modify these Terms at any time, and such modifications shall be effective immediately upon posting on the Website.

2. Eligibility

Use of this Website is available only to persons who are competent to contract under the Indian Contract Act, 1872. If you are a minor (below 18 years of age), you may use the Website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms. THE SINGJU POST reserves the right to terminate access to any user who is found to be ineligible.

3. User Accounts and Registration

Certain features of the Website, including commenting, subscribing to newsletters, and accessing our Ad-Free content (Paid Subscription), may require you to register for an account. When registering, you agree to:

  • Provide accurate, current, and complete information as prompted by the registration form.
  • Maintain and promptly update your account information to keep it accurate and complete.
  • Be solely responsible for all activities occurring under your account.
  • Notify us immediately of any unauthorised use of your account.
  • Not share your login credentials with any third party.

THE SINGJU POST reserves the right to suspend or terminate accounts that violate these Terms, without prior notice.

4. Intellectual Property Rights

All content on singjupost.com, especially the textual representation or the transcripts is the exclusive property of THE SINGJU POST or its licensed content providers, and is protected under the Copyright Act, 1957, the Information Technology Act, 2000, and other applicable Indian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes only. You may not:

  • Reproduce, publish, distribute, or transmit any content from the Website without prior written permission.
  • Modify, create derivative works from, or commercially exploit any content.
  • Scrape, crawl, or use automated means to extract data from the Website.
  • Remove any copyright, trademark, or proprietary notices from the content.

5. User-Generated Content

The Website may allow users to post comments, letters, opinions, or other content (“User Content”). By submitting User Content, you:

  • Grant THE SINGJU POST a worldwide, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, adapt, publish, and distribute such content.
  • Represent and warrant that you own or have the necessary rights to the content submitted.
  • Agree that your content does not violate any applicable law, including the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

THE SINGJU POST reserves the right to remove any User Content at its sole discretion, including content that is defamatory, obscene, illegal, misleading, hateful, or otherwise objectionable.

6. Prohibited Conduct

You agree not to use the Website for any of the following purposes:

  • Posting content that is defamatory, obscene, pornographic, abusive, threatening, hateful, or racially offensive.
  • Violating any applicable local, national, or international law or regulation.
  • Impersonating any person or entity, or falsely misrepresenting your affiliation.
  • Transmitting unsolicited commercial communications (spam).
  • Uploading viruses, malware, or any code designed to interrupt, destroy, or limit the functionality of the Website.
  • Conducting any activity that constitutes an offence under the Indian Penal Code, 1860, or the Information Technology Act, 2000.

7. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and share information in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable Indian data protection laws. We strongly encourage you to review our Privacy Policy before using the Website.

8. Third-Party Links and Content

The Website may contain links to third-party websites, advertisements, or services that are not owned or controlled by THE SINGJU POST. We have no control over the content, privacy policies, or practices of any third-party websites and assume no responsibility for them. We encourage you to review the terms and privacy policies of any third-party sites you visit.

9. Disclaimer of Warranties

The Website and its content are provided on an “as is” and “as available” basis without any warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. THE SINGJU POST does not warrant that:

  • The Website will be uninterrupted, error-free, or free of viruses or other harmful components.
  • The information and content on the Website are accurate, complete, or current.
  • Any defects in the Website will be corrected.

Nothing in these Terms limits the operation of any statutory rights you may have under applicable Indian consumer protection laws.

10. Limitation of Liability

To the fullest extent permitted by applicable law, THE SINGJU POST and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your use of or inability to use the Website, even if THE SINGJU POST has been advised of the possibility of such damages.

Our total liability to you for any claim arising out of or relating to these Terms or your use of the Website shall not exceed the amount, if any, paid by you to THE SINGJU POST in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless THE SINGJU POST and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to your violation of these Terms or your use of the Website.

12. Cancellation & Refund Policy

This section governs cancellations and refunds for any paid subscriptions, digital products, or services purchased through singjupost.com. This Policy is formulated in accordance with applicable Indian laws, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000.

12.1 Digital Subscriptions

THE SINGJU POST may offer paid digital subscription plans (“Subscription”) granting access to premium content, ad-free experiences, or exclusive features. The following terms apply:

  • Monthly Subscriptions: You may cancel your monthly subscription at any time before the next billing cycle. Cancellation will take effect at the end of the current billing period. No refund will be issued for the unused portion of the current billing period.
  • Annual Subscriptions: You may cancel your annual subscription within seven (7) calendar days of the initial purchase date for a full refund, provided you have not accessed a substantial portion of the premium content. After seven days, cancellations will result in termination of the subscription at the end of the current annual period, with no pro-rata refund.
  • Free Trials: Where a free trial is offered, no charge will be made during the trial period. If you do not cancel before the end of the trial period, the subscription will automatically renew and you will be charged the applicable fee.

12.2 One-Time Digital Purchases

All one-time purchases of digital content, including e-papers, e-books, or digital archives, are non-refundable once the content has been accessed or downloaded, in accordance with the general principle that digital content, once consumed, cannot be returned. Refunds may be considered only in the following circumstances:

  • The purchased content was not delivered due to a technical error attributable to singjupost.com.
  • The content was materially different from its published description.
  • Duplicate transactions occurred due to a payment processing error.

12.3 How to Request a Cancellation or Refund

To initiate a cancellation or refund request, please contact us through one of the following means:

  • Email: subscriptions@singjupost.com
  • Online: Through the Account Settings > Subscription section on the Website.
  • Post: THE SINGJU POST, KHONGMAN, IMPHAL EAST, Manipur, India – 795008.

All refund requests must include your registered email address, order/transaction ID, date of purchase, and the reason for the refund request. We aim to acknowledge all requests within 48 hours and resolve them within 7 (seven) business days.

12.4 Refund Processing

Approved refunds will be credited to the original payment instrument (credit/debit card, UPI, net banking, or wallet) used at the time of purchase. The time for the refund to reflect in your account may vary depending on your bank or payment service provider, typically between 5 to 10 business days. THE SINGJU POST is not responsible for any delays caused by your financial institution.

12.5 Consumer Rights Under Indian Law

Nothing in this Cancellation & Refund Policy limits or excludes your statutory rights as a consumer under:

  • The Consumer Protection Act, 2019: You have the right to seek redressal for deficiency in service or unfair trade practices before a District Consumer Disputes Redressal Commission, State Commission, or the National Consumer Disputes Redressal Commission (NCDRC), as applicable.
  • The Consumer Protection (E-Commerce) Rules, 2020: As an e-commerce entity, THE SINGJU POST is committed to displaying clear terms of return, refund, and exchange on the Website.
  • Reserve Bank of India (RBI) Guidelines on Payment Aggregators: Refunds for online transactions are processed in compliance with applicable RBI guidelines.

If you are dissatisfied with our resolution, you may also file a complaint on the National Consumer Helpline (NCH) portal at consumerhelpline.gov.in or through the Consumer App.

12.6 Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

  • Change of mind after accessing or downloading digital content.
  • Failure to cancel a subscription before the renewal date.
  • Violation of these Terms resulting in account suspension or termination.
  • Requests made after the applicable refund window has expired.

13. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of India. The courts of Imphal, Manipur shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms, subject to the jurisdiction of consumer forums under the Consumer Protection Act, 2019.

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by mutual consent, with proceedings conducted in English and seated in Imphal, Manipur.

14. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the details of the Grievance Officer are:

Name: [Grievance Officer Name]

Designation: Grievance Officer, THE SINGJU POST.

Email: grievance@singjupost.com

Address: THE SINGJU POST, Khongman, Imphal East, Manipur – 795001, India

Working Hours: Monday to Friday, 10:00 AM to 5:00 PM IST (excluding public holidays)

Grievances shall be acknowledged within 24 hours and resolved within 15 days of receipt, as required by applicable law.

15. Modifications to the Website and Terms

THE SINGJU POST reserves the right, at its sole discretion, to modify, suspend, or discontinue the Website or any part thereof at any time, with or without notice. We also reserve the right to amend these Terms at any time. Continued use of the Website after any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under any applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity and enforceability of the remaining provisions.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Website, constitute the entire agreement between you and Singjupost Media Pvt. Ltd. with respect to your use of the Website and supersede all prior agreements, representations, and understandings.

18. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Use, please contact us at:

THE SINGJU POST

KHONGMAN, Imphal East, Manipur – 795001, India,

Email: legal@singjupost.com