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Home » Transcript: Intercom’s Eoghan McCabe on Triggernometry Podcast

Transcript: Intercom’s Eoghan McCabe on Triggernometry Podcast

In this Triggernometry podcast episode, live on December 18, 2025, Irish tech entrepreneur Eoghan McCabe argues that most people—including many executives—still have no real grasp of how fast AI is moving or how radically it will reorder power, work, and everyday life. He explains why today’s models are only the “flip phone era” of AI, what happens when systems become capable of autonomously building and deploying other AIs, and how that could concentrate unprecedented leverage in the hands of a tiny number of companies and states. McCabe also talks through what this means for founders, employees, and regulators: which kinds of jobs are most exposed, why safety theater won’t work, and how individuals can position themselves before the next wave hits.

Welcome and Introduction

KONSTANTIN KISIN: Eoghan, welcome to Triggernometry.

EOGHAN MCCABE: Thank you, thank you.

KONSTANTIN KISIN: It’s great to have you on. Listen, everywhere we’ve been traveling around the U.S. now for a few weeks, everywhere we go, every dinner party, every lunch, every coffee, everywhere, there’s only one conversation people are having which is about AI. You founded and run an AI company here in San Francisco, which is why we’re delighted to have you on. Thanks for hosting us at your offices. Before we get into the conversation, tell us a little bit about AI itself. What is AI?

What Is AI?

EOGHAN MCCABE: I mean, it’s a digital form of intelligence. It’s a digital thing that can do logic and thinking and speaking. And it’s been coming for a long time. But the AI that we talk about today is three years old. Famously, OpenAI released ChatGPT that shocked everyone. It could speak like a human and think like a human, apparently.

FRANCIS FOSTER: And.

EOGHAN MCCABE: It’s that thing and everything that’s come since then that really is now a new force and factor in global economies and in the world. So when people talk about AI, it’s what these LLMs, large language models can do.

KONSTANTIN KISIN: And if you had to explain to a seven year old how it works, what would you say?

EOGHAN MCCABE: It’s mathematics, it’s numbers, it’s probabilities. It’s a lot of stuff that even people like me who apply AI barely understand. There’s a very small number of people who deeply, deeply understand it and in fact there’s people doing science to disappear. It’s a fancy magical computer technology that likes to talk to people.

How AI Gets Its Information

KONSTANTIN KISIN: And how does it get the information? Because one of the things I’ve always thought about is I don’t know if you feel this way, but if I open social media, if I open Twitter, if I open Facebook, if I open Instagram, I know that the things that I am seeing on there are not actually reflective. They might reflect some portion of reality.

EOGHAN MCCABE: Right.

KONSTANTIN KISIN: But I don’t think they reflect the entire spectrum of reality because we know that actually a very small percentage of people are on social media and they’re disproportionately on Twitter. They can disproportionately political on Instagram, they’re disproportionately obsessed with showing off their physical, actual whatever. Are the AI LLMs? Are they getting their information exclusively from online things?

EOGHAN MCCABE: To my knowledge, yes. They are trained on the Internet, famously. They love Wikipedia and Reddit and they love print, mainstream legacy media. But I think they’ve also been trained on YouTube and frankly any piece of human created content that exists on the Internet.

The Coming Transformation

FRANCIS FOSTER: And Eoghan, we’ve been, like I said, we’ve been speaking to a lot of people. We spoke to a guest of the show, Eric Weinstein, and a friend of ours and he said something to me, he said, or rather to both of us, he said, “I don’t think people understand what’s coming down the pipeline and how much AI is going to change the world.”

EOGHAN MCCABE: Right.

FRANCIS FOSTER: Do you agree with that? And if you do, could you just paint the picture for people like me who look like they are in tech, but really not. So just paint that picture for us, please.

EOGHAN MCCABE: Well, the reality is that even the people deep in AI don’t know what’s coming next. It’s constantly changing. And the narratives in San Francisco, which is certainly the geographic and physical home of AI, continue to evolve, most likely over some period of time. TBD, how much time and the amount of time really matters, that’s how traumatic or not it will be.

Large amounts of work that’s done by humans today will be done by AI. It’ll be knowledge work, but also physical work. Robotics technologies are developing pretty quickly too. And the best model for it is not just that it will do the work that humans do today, but it’ll also do work that we can’t afford to give to humans today also. And that’s the case always with disruptive technologies where it serves unmet demand.

So for example, and this is not intended to be an advert for our product, but we make AI that does customer service. So thousands of companies deploy it to answer customer service inquiries and we’ve got 7,000 customers for it. And for the most part, they’ve not let humans go. In fact, they’ve supplemented the human service reps with the AI to answer the queries that they didn’t have time for, they couldn’t afford to answer, etc. So that’s just one example of the nuanced way in which it’s going to augment the world.

On the positive side, it’s hard to not imagine that it’s going to boost GDP, it’s going to allow for all sorts of economic activity that’s not been possible before, increase longevity and quality of life, create new jobs, new possibilities. But if it happens really quickly, these changes happen really quickly. There will be fallout and tension and change like there’s always been with new technologies.

Technology throughout its history has done a great job at taking people out of work that people didn’t do well or that they hated to do.