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Home » JPMorgan CEO Jamie Dimon’s Interview @WEF 2026 (Transcript)

JPMorgan CEO Jamie Dimon’s Interview @WEF 2026 (Transcript)

Here is the full transcript of JPMorgan Chase Chairman and CEO Jamie Dimon in conversation with The Economist Editor-in-Chief Zanny Minton Beddoes at the World Economic Forum in Davos, January 21, 2026. 

Brief Notes: In this extensive interview at the 2026 World Economic Forum, JPMorgan CEO Jamie Dimon offers a candid assessment of the global economy, the transformative impact of AI, and the shifting geopolitical landscape. Dimon discusses his vision for a stronger NATO and Europe while weighing in on the Trump administration’s approach to tariffs, immigration, and institutional independence. He also shares insights into JPMorgan’s strategic adaptation to new technologies and his predictions for the future of the American labor market.

Building JPMorgan: The Secret to Success

ZANNY MINTON BEDDOES: Hello, everybody. Welcome to this session. Jamie Dimon, a man who needs no introduction. The most successful banker of our era. You’ve built over the last 20 years, JPMorgan, into a bank that I think, and I’m not just flattering you, stands out as big as what the next three US banks combined.

In that 20 years, geopolitics has changed dramatically. Economic policy has changed dramatically. Technology has changed dramatically. And I want to get to all of those. But let’s first start with what was the secret? And very briefly, what’s the single most important thing that you did to be so successful at JPMorgan?

JAMIE DIMON: First of all, welcome everybody. Thrilled to be here. Look, I made a lot of mistakes. I don’t want to echo the secret sauce. Relentless grit. Attention to all details. Admit your flaws. Quick problems don’t age well. Reverse course when you’re wrong. Get great people. Let them do their jobs.

ZANNY MINTON BEDDOES: That’s pretty easy. Very easy to do. What do you wish you’d done differently?

JAMIE DIMON: If I look back at mistakes I made, it was, and you heard this from other CEOs all the time, it was too late. You waited too long. You put up with too much bureaucracy or something like that.

And then the other thing is people mistakes. You just took it too long to recognize and that takes a long time to fix or something like that. Other decisions that we lost money or something like that, I don’t worry about that much. But those are the two main flaws.

The AI Revolution at JPMorgan

ZANNY MINTON BEDDOES: So interesting. You waited too long. Let’s talk about that in the context of the huge technological revolution we’re in the midst of, the AI revolution. Because you are spending very big on technology and you’ve been very aggressive. Can you talk me through how you’re thinking about AI and how you’re thinking about positioning JPMorgan and what are you actually doing?

JAMIE DIMON: So we don’t look at AI that different from technology. Technology has always been the thing that changes everything. We all do. That’s been true my whole life, my whole career. So we’ve always had the head of technology at the management table. And we do any kind of business review. What are you doing in tech? And it could be for finance or HR. It’s just, what are you doing in tech? How are you going to improve your ops? What are you doing? What’s better? What other people do?

AI, we took it out of tech. They worked close with tech, now has a seat at the table. And so whenever we meet, there’s a list of AI, what are you doing? So any one of you, if you worked at JPMorgan, you have your list of what are you doing, what are you implementing? It could be coding, it could be OpenAI, it could be limited systems. We have 500 use cases and you got to get better at it.

It’s very fast, it’s changing rapidly. We have an LLM where 150,000 people use that internal data every week. You just got to make it more of your psyche. And I still think it’s the tip of the iceberg. I think this one is faster, is massive. It is like the Internet or electricity. It’s not going to roll out over 20 years. It’s more parabolic for now.

ZANNY MINTON BEDDOES: And when you think about the impact of AI, do you think of it as being an efficiency improver? Are you looking at we can improve things across all these business units? Or are you thinking that this is going to reinvent what JPMorgan is at a much more fundamental level?

JAMIE DIMON: I think it could be both. And so, we have use cases in risk, fraud, marketing, errors, customer service, idea generation, hedging. It’s used extensively, credit everywhere.

But I do think if you take it to the next step, agents, that could change your business, the speed at which things happen, how people access our systems. So, yeah, but that is true for technology. Remember in the old days, 40 years ago, you called up to do a stock trade. Now you do it on your iPad, you enter it and it goes through algorithms and it gets automatically executed.

So it will change the way customers face us. We have to be very adept at saying, what do you want? You’re the customer. How do you want to access it? And so, yeah, I think it’ll change a bunch.

ZANNY MINTON BEDDOES: And when you…

JAMIE DIMON: And it may lead to us winning and losing big areas.

Competition in the Age of AI

ZANNY MINTON BEDDOES: So, you know, is it a threat to incumbents more? Are you more worried about new fintechs coming, much more adept at this than you were before?

JAMIE DIMON: This is very important. So if you go back 20 years ago, our competitors were Goldman and Morgan and Wells and Bank of America. As you see, they’re all doing well now, all of them. But now we have Stripe and PayPal and fintechs and Chime and Dave and SoFi and Revolut, and these are great companies.

And they’re coming at you, some to pick a sliver of the business, some to take your whole business.