Following is the full transcript of award-winning speaker and author Marianna Pascal’s TEDx Talk titled “Why You Should Speak English Like You’re Playing a Video Game” at TEDxPenangRoad conference. Marianna is also the Official Communication Trainer for Miss Malaysia World.
Listen to the MP3 audio while reading the transcript: Why you should speak English like you’re playing a video game by Marianna Pascal @ TEDxPenangRoad
Marianna Pascal – Award-winning speaker and author
So for the past 20 years, I’ve been helping Malaysian and other Southeast Asians to speak better English. And through training thousands of Southeast Asians, I’ve discovered a very surprising truth.
I’ve discovered that how well somebody communicates in English actually has very little to do with their English level. It has a lot to do with their attitude towards English.
There are people out there who have a very, very low level of English, and they can communicate very very well. One of them that I remember was a student, a participant of mine, named Faizal. He was a factory supervisor – English level very very low – but this guy could just sit and listen to anybody, very calmly, clearly, and then he could respond, absolutely express his thoughts beautifully, at a very low level of English.
So, today I want to share with you what is so different about people like Faizal? How do they do it?
And second of all, why is this so important not only to you, but to your children, to your community, and to the future of Malaysia?
And third of all, what’s one thing you can do, starting today, if you want to speak with that calm, clear confidence that people like Faizal have.
So first of all, what is so different? How do people like Faizal do it?
So to answer that question, I’m going to take you back about 10 years, okay? I was training staff at that time, and my daughter, at that time, was taking piano lessons. And I started to notice two really strong similarities between my daughter’s attitude or thinking towards playing the piano and a lot of Malaysians’ thinking or attitude towards English.
Now first of all, I should tell you my daughter absolutely hated piano, hated the lessons, hated practicing. This is my daughter practicing piano, okay? This is as good as it got. This is the real thing.
And she dreaded going to piano lessons because to my daughter, going to piano lessons, she was filled with this sort of dread, because it was all about not screwing up, right?
Because like for a lot of piano students, to both my daughter and her teacher, her success in piano was measured by how few mistakes she made. Now at the same time, I noticed that a lot of Malaysians went into English conversations with the same sort of feeling of dread. This sort of feeling that they were going to be judged by how many mistakes they were going to make, and whether or not they were going to screw up.
Now, the second similarity that I noticed was to do with self-image. See, my daughter, she knew what good piano sounded like, right? Because we’ve all heard good piano. And she knew what her level was, and she knew how long she’d have to play for to play like that.
And a lot of Malaysians, I noticed, had this idea of what good proper English is supposed to sound like, and what their – I see a lot of you nod – and what their English sounded like, and how far they would have to go to get there. And they also felt like they were – like my daughter – just bad, bad piano player, bad English speaker, right? My English not so good, lah. Cannot… Sorry, yah. Cannot… Ah –
So I could see these similarities, but I still couldn’t figure out, okay, what is it about these people like Faizal, that are so different, that can just do it smoothly, calmly, with confidence?
One day, I discovered that answer, and I discovered it quite by chance. It was a day when my computer broke down, and I had to go to a cybercafe. Okay, it was my first time, and I discovered cybercafes are disgusting places, okay? They’re really gross. They’re smelly, and they’re filled with boys. And they’re all playing noisy, violent games. They’re just disgusting places.
But I had to go there. So I sat down, and I started noticing this guy beside me. And I became very interested in this guy next to me. Now, this guy is playing this game that is basically, it’s like shooting people until they die. And that’s it. That’s the game, right?
And I’m noticing that this guy is not very good. In fact, he’s terrible, right? Because I’m looking, and I’m seeing, like, a lot of shooting and not much dying, right?
But what really interested me was behind this lousy player were three of his friends, sort of standing there watching him play. What I really noticed was even though this guy was terrible, even though his friends were watching him, there was no embarrassment. There was no feeling of being judged. There was no shyness. In fact, quite the opposite.
This guy’s like totally focused on the bad guys, smile on his face. All he can think about is killing these guys, right? And I’m watching him. And I suddenly realize: this is it. This is the same attitude that people like Faizal have when they speak English, just like this guy.
When Faizal goes into an English conversation, he doesn’t feel judged. He is entirely focused on the person that he’s speaking to and the result he wants to get. He’s got no self-awareness, no thoughts about his own mistakes.
I want to share with you a real, true example, to paint a picture, of somebody who speaks English like they are playing piano and someone who speaks English like they are playing a computer game. And this is a true story. It happened to me.
A while ago, I was in a pharmacy. I had to buy omega; my doctor said I should get omega. And I go to the shelf, there’s tons of omega, there’s omega that’s high in DHA, omega that’s high in EPA, and I don’t know which one to buy.
Now, the sales rep happened to be there. And I saw she’s like this well-dressed, professional woman. I walk over to her, and I see this look as she sees me, this sort of – it’s a look I recognize very well. Her eyes go all wide. It’s sort of that panic: Oh my God! I’ve got to speak to a native speaker; she’s going to judge me and notice my mistakes.
I go up to her, and I explain my situation: which omega do I get? And she starts explaining to me everything about DHA and EPA you could possibly imagine. She speaks very quickly, goes all around in circles. And when she finishes, no idea what to buy.
So I turn to the girl behind the counter. Now, the girl behind the counter, I heard her before, her English level is very low. But when I walk over to her, this girl, there’s no fear. In fact, she’s just looking at me. You know that look? Like Yeah? Okay So, how? Yeah, I’ve been in Malaysia a long time.
So, I go up to her and I explain the problem, EPA and DHA. She looks at me, she says, “Okay, yeah” “Ah, EPA for heart.” “DHA for brain.” “Your heart okay or not?”
So I said, “Yeah, yeah,” I said, “my heart is really, I think it’s pretty good.”
She says, “Your brain okay or not?”
I said, “No. No, my brain is not as good as it used to be.”
She looks and says, “Okay lah, you take Omega DHA!”
Problem solved, right? So we’ve got two different kinds of communicators. We’ve got the one who’s got a high level, but totally focused on herself and getting it right, and therefore, very ineffective. We’ve got another one, low-level, totally focused on the person she’s talking to and getting a result. Effective. And therein lies the difference.