Ten Meters of Thinking: The ABC of Communication by Paul Hughes (Full Transcript)

Full text of Paul Hughes on Ten Meters of Thinking: The ABC of Communication at TEDxInnsbruck conference. 

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TRANSCRIPT: 

Success is not a point. Success is a path. I’m Irish, and in the Celtic symbolism there are many symbols that refer to a journey and a path. One of them looks like this. It says unity. Everything is connected. And it says eternity. That no matter where you begin you’ll always come back to the same place.

Today I’d like to talk to you about a path, and some of the qualities along that path. And I’m going to do this across ten meters of paper, which I call ten meters of thinking.

Now, before you go into a deeper state of learning, I’d like to tell you a little bit about Irish logic. Irish logic: This here as you can clearly see is Patrick Murphy. Patrick Murphy on Monday night, went out and had ten whiskeys and a Cola. Now on Tuesday morning, he woke up with a terrible hangover. So, on Tuesday night he had ten whiskeys and a Cola. Wednesday morning, he wakes up with a terrible hangover. So on Wednesday night he goes out and has ten Bacardies and a Cola. Thursday morning waking up with a terrible hangover, he says, “That’s it. No more Cola for me.”

Absolutely correct.

Clearly, it is Cola that is the problem. It’s completely logical. In fact, you would have to say you need to be illogical to be Irish.

Now, this of course is where unfortunately many businesses are today. We have to look beyond the obvious to find the root cause. And what I’m interested in is how science and other disciplines has done so. For example, this here as you can clearly see is a butterfly. And what science traditionally has done, is that it has captured the butterfly, killed it, lots of blood, and has put the analysis in a static state.

Instead what science now is doing, is it’s looking at the butterfly, as you can clearly see that’s a butterfly. It is now looking at the butterfly in its environment within the context. This is now called dynamic knowledge. Dynamic knowledge, because science now realizes that when we have Carbon, when we have Hydrogen, and when we have Oxygen and we add these together, something unique is created. What is created here is something that is not in Carbon, Hydrogen or Oxygen. It only is created with the synergy of these. And this is sugar. Yet there’s no sugar in Carbon, Hydrogen or Oxygen.

A sweet spot is created through the synergies. This as we all know means that 1+1=? Scientists in the room? 1+1=…11. Obviously. The individuals working in unity, unity in diversity, we’re still individuals keeping the diversity, creating expediential value. 1+1 no longer is synergistically meaning 3, 1+1 now, in today’s world, means 11. What this means is that when we have communities, communities that are connected and operating together in synergy, something new is going on, there’s a new meaning. This community comes from the Maori culture in New Zealand.

The Maori culture in New Zealand, every period of time marks that period with the building of the boat. Everybody in the village is responsible in the activity of building the boat. Including the oldest person in the village, whose task is to build the fire in the center of the village, sit by that fire and remember why they’re building the boat. We need to ask ourselves why? Particularly, because I believe that our “Why?” has been transported from within the walls of our society to a zone that is unknown. To a zone that now causes us to step beyond this into a new threshold. A new threshold that has new rules, new regulations, new opportunities. It is a new adventure. However I’m here to tell you good news.

Good news is that the new rules are actually very old rules. When we communicate, we should not do this, we should do this. When we communicate, it should be based in truth. When we act, it needs to be based upon justice. Justice and truth becomes the new operating principles. Old principles in a new world.

Now, what you will realize is, those great mathematicians in the audience will realize of course. When you add this to this, we get this. This is the distinguishing factor today. This is now the difference that will make the difference. We have individuals competing with different organizations. This organization will fly this kite. This organization will fly this kite. All competing. We however will fly this kite.

Old rules. Us, someone else. Do onto others as you would see done onto yourself. The golden rule. It amazes me how many business books these days spend 300 pages telling us this.

Now, what’s interesting about this, is that I believe, it is the quality of our relationships now that we need to focus on. It is the quality of our relationships that are going to define what we deliver. This is now what we focus on. And very quickly I want to offer you a very simple model, a model that I use in branding. And it’s a model that you can use for brands, businesses or being. And it looks like this.

This here is an organization. And this here is somebody else. You could call it a customer. The organization and the customer. Now what happens is, the organization first of all takes an action towards the customer. The action results in a belief in the mind of the customer. What the organization then does is it communicates. If the action is not in parallel with the communication, then we have a negative belief. In other words, if we do something and say something else, we don’t believe.

If however these are in parallel, we have a positive belief. Again, there are many management books that spend 300 pages telling us this. The interesting thing about this is the simplicity. The simplicity of the A, B, C. A comes first. We do not communicate first, we act first. Now, we’ve already learned that the new rules means that our action needs to be just. Our communication needs to be truthful. And I can guarantee if our actions are just, our communication truthful, then we will form. This is the goal of every organization.

ABC, action orientated.

Now, for you advanced listeners. You know who you are? For you advanced listeners, of course it’s not just an ABC, perhaps there’s a D. Because, it shouldn’t be one-way communication, it should actually be two-way communication as we all know. And this then opens up into dialogue. This however is not achievable unless we have this, unless we have trust. Do not think that you can do this, we first need to form trust.